Important information COVID-19 – updated 27.3.20

Following updated guidelines from the government and our governing bodies the level of service we are able to provide has changed.  Please contact our Meopham Hospital on 01474 815333 should you require repeat medications or feel your pet requires urgent veterinary attention.

The Swanscombe practice will be closed from 7.30pm Friday 27th March.  At present we will not open until at least Monday 13th April, we will update this page as soon as this is confirmed.

We are available for genuine emergencies and health care issues where the welfare of the pet would be compromised if left.  Should you require any specific guidance then please contact the Meopham Hospital on 01474 815333 or email

If your pet requires urgent veterinary attention then our on-call Veterinary Surgeon will recommend the next appropriate course of action.

We will no longer be able to offer hydrotherapy sessions, dentistry, home visits, nail clips, anal gland emptying, weight checks, adult vaccinations or neutering.  Adult vaccinations can be deferred for up to 3 months from their due dates.  All surgery will be postponed unless doing so would put the patient’s life at risk.

To help protect both you and our staff we have placed the following protocols in place:

  • If you need to visit the practice for a pet emergency or to collect medication we kindly request that you please telephone and inform a member of reception of your arrival along with your car make/colour and then wait in or by your car.
  • We will not allow any member of the public into the practice.
  • All emergency patients visiting the practice will be taken from their owner and examined inside by the veterinary team.
  • We trust you will not attend our surgeries should you be concerned that you are at risk of Coronavirus or are displaying symptoms, such as a dry cough or fever.
  • We have cancelled all visits to inpatients.
  • We cannot carry out home visits.
  • We are cleaning all surfaces and door handles after every point of contact.
  • We have relaxed our prescription rules and will allow repeat prescriptions if your pet has been seen within 12 months rather than the usual 6 month interval.  This is at the discretion of the case vet and in some circumstances it may still be in the welfare of your pet to be seen earlier.
  • We may, in some cases be able to dispense longer prescriptions than usual to save repeated trips.
  • If you are self-isolating or would rather not visit us at this time then we can post your pet’s prescriptions to you, and in some cases may be able to deliver locally (P&P charges will apply)
  • When ordering repeat prescriptions we would encourage you to please pay over the phone to avoid our staff handling cash.
  • We are happy to bring your pet’s medication out to the car park if you call the practice upon your arrival, please remember these visits should take place within your usual limited visits out to pharmacies/supermarket.
  • We have set up remote consultations.  These will be booked as an appointment, as usual.  You will be given an appointment time to contact the Veterinary Surgeon via telephone or Skype.  This is charged at a reduced rate to our standard consult fee and payment will be required over the phone in advance.

For details on how to set up a Skype account please download instructions here Skype step by step

  • We have cancelled all work experience students, client information evenings and non-essential meetings and gatherings within the practices until further notice.  We have restricted all non-essential engineer visits.

In order to protect our staff and keep our services running we have limited the staff on-site so please bear with us in these circumstances.

Please do follow our social media channels and visit our website often, we will keep them all updated as the situation changes.

Thank you for taking the time to read our new protocols and measures.  We thank you all in advance for your understanding, support and co-operation.

The Swanscombe Veterinary Surgery team.

We would encourage you to refer to the NHS, GOV.UK and WHO websites as your most accurate and reliable sources of information.